Shipping Policy

Shipping Policy – YouthLume

At YouthLume, we’re committed to delivering a premium experience from the moment you place your order. Below you'll find all the important information regarding our shipping process.

Order Processing

  • All orders are processed and dispatched within 24 to 48 hours.

  • You will receive a confirmation email once your order has been shipped, along with a tracking link.

Shipping Times & Delivery

We offer worldwide delivery, with an average shipping time of:

  • 3-7 days worldwide

  • In rare cases, shipping may take up to 10 days depending on your location, local customs, or high seasonal demand.

Shipping Fees

  • Free shipping on all orders — no hidden fees at checkout.

  • All orders include package tracking from dispatch to delivery.

Shipping Carriers

We partner with trusted international logistics services to ensure your order arrives safely and on time. Depending on your country, delivery may be handled by DHL, USPS, Royal Mail, La Poste, or your national postal service.

Tracking Your Order

  • As soon as your order is shipped, you’ll receive an email with your tracking number.

  • You can track your order anytime using the tracking link provided or by contacting our support team at Contact@youthlume.com

Shipping Restrictions

  • We currently do not ship to P.O. boxes, military addresses (APO/FPO/DPO), or countries under international embargo.

  • If you’re unsure whether we ship to your location, feel free to reach out to our team before placing your order.

Incorrect Address or Failed Delivery

  • Please ensure your shipping address is correct when placing your order. YouthLume cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses.

  • If a package is returned to us due to an invalid address or failed delivery, we will contact you to arrange reshipment. Reshipping fees may apply.

Lost, Delayed or Damaged Packages

  • If your package is marked as delivered but you haven’t received it, please first check with neighbors, building reception, or your local post office.

  • If it cannot be located, contact us within 7 days at Contact@youthlume.com so we can help investigate and resolve the issue.

  • If your item arrives damaged, please send clear photos of the product and packaging within 48 hours of delivery so we can assist you with a replacement.

Need Help?

Our customer service team is available 7 days a week.
For any shipping questions or concerns, contact us at:
Contact@youthlume.com
We typically respond within 24 hours.